FAQ

Frequently Asked Questions (F.A.Q.)

Software

Where can I download older versions of the software?

After purchasing BioTuple, you will receive a link to the download page in the confirmation email. At the bottom of that page is a section titled Legacy Versions where you can obtain previous versions of BioTuple.

Can I obtain your software on physical media (CD/DVD/etc.)?

Due to environmental concerns, iChemLabs only distributes its software digitally. The downloads are identical to the content you would receive on physical media and are always up to date. You are more than welcome to store our downloads on physical media (i.e. burn to a DVD) if you would like to archive them.

Licensing

I would like to activate on my current computer, but I will be replacing it soon, can I activate on the new computer as well?

Yes, our user licenses are perpetual, and you can use them forever. To transfer BioTuple to a new computer, please see these instructions.

On our one lab computer, one generic user account is used by everyone, can I use a Single User license for this purpose?

Yes, BioTuple licensing is based on user accounts activated. If everyone in your lab uses the same generic account on one computer, the Single User license is a very good deal!

I purchased a license that allows multiple computers to be activated (Home+Office, Site License, etc.), can I activate some on Mac OS X and some on Windows?

Yes, our licenses do not restrict which operating system you can activate on, and you may activate on different operating systems. So you can activate on Windows, Mac OS X and Linux. You can even deactivate your license on one operating system to switch to another operating system if you choose.

How do I order a quantity of licenses?

Click on the Buy Now button for the license you would like to purchase quantities of. In the checkout form, there will be an Update Quantity field below the unit price. Change the number from 1 to the desired quantity and press Update Quantity to update the cart.

Functionality

Where can I view the user guide?

You can view the user guide here.